For Patients
Patient FAQs
Appointments & Booking
How can I book an appointment?
Tulip Women’s Health is a referral-based clinic for physician and Naturopathic Doctor (ND) services. Once we receive and process your referral, you will receive instructions on how to book your appointment.
Registered Dietitian, Pelvic Physiotherapy, and Psychotherapy services may be booked directly without a referral.
How can I reschedule my appointment?
You can reschedule your appointment through EMERGE up to 72 hours before your scheduled appointment. Changes within 72 hours cannot be completed through EMERGE. If you are unable to make changes online, please email info@tulipwomenshealth.com.Here's the guide on how to reschedule or cancel on Emerge: Guide for Patients
How can I cancel my appointment?
You can cancel your appointment through EMERGE up to 72 hours before your scheduled appointment. If your appointment is less than 72 hours away, please email info@tulipwomenshealth.com. Please note that late cancellation or missed appointment fees may apply.Here's the guide on how to reschedule or cancel on Emerge: Guide for Patients
Please note that cancellations or rescheduling requests made with less than 2 business days’ notice, or appointments missed without notice, will be subject to the following fees:
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All appointments: $100 late cancellation/no-show fee
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Naturopathic Doctor (ND) appointments: 50% of the appointment fee effective October 1, 2026.
What is my appointment for, and what should I expect?
Please check your EMERGE appointment confirmation for your appointment type and details. Your visit may involve a consultation, follow-up, examination, or procedure depending on the reason for your referral and your care plan. If you are unsure after reviewing your appointment information, please email info@tulipwomenshealth.com.
How long is the wait time to get an appointment?
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The usual wait time is approximately 2–4 weeks after we receive your referral, depending on the appointment type, urgency, and provider availability.
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To ensure a timely appointment, you will be scheduled with the first available doctor at the clinic.
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If you request a specific doctor, the wait time may be longer depending on that doctor's availability. Please ask your referring doctor to indicate your preferred physician on the referral.
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For updates on your referral status, please contact your referring doctor's office, as we provide them with updates regarding your referral.
What is the standard cancellation policy?
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If you need to cancel or reschedule your appointment, you may do so through Emerge only if your appointment is more than 72 hours away.
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If your appointment is within 72 hours, please email info@tulipwomenshealth.com.
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Please note that cancellations or rescheduling requests made with less than 2 business days’ notice, or appointments missed without notice, will be subject to the following fees:
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All ppointments: $100 late cancellation/no-show fee
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Naturopathic Doctor (ND) appointments: 50% of the appointment fee effective October 1, 2026.
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Referrals
My doctor sent a referral. Did you receive it, and what is the status?
Please allow approximately 2–4 weeks after we receive your referral for it to be reviewed and processed. Once processed, we will contact you with the next steps. We also send updates to your referring doctor, so you may contact their office for the status of your referral.
What is the status of my referral to the surgeon?
If Tulip Women’s Health has referred you to a surgeon or another specialist, the receiving office will contact you directly regarding your appointment. We also send an update to your referring/family doctor when appropriate. You may contact your referring or family doctor for updates if you have not heard from the specialist’s office.
Prescriptions
My pharmacy did not receive my prescription. Can you resend or refax it?
Please first confirm with your pharmacy that they have checked for the prescription. If they still have not received it, email info@tulipwomenshealth.com with your full name, pharmacy name, and pharmacy fax number. Our team will review your request. Please allow time for processing; prescription concerns requiring clinical review may need to be addressed by your healthcare provider.
My pharmacy sent a prescription refill request. Did you receive it?
If needed, you are asked to follow-up for medication renewals, whether in person or virtually. Your physician will prescribe enough medication until the next evaluation and your future refills can be obtained from your family doctor. We will write a note to your family doctor facilitate this continuation of the prescription renewals. Medications periodically require review and monitoring to ensure they remain safe and appropriate for you.
Physicians will not be responding to faxed renewal requests from your pharmacy.
Why do I need an appointment for a prescription refill?
Your healthcare provider may require an appointment before renewing a prescription to ensure that the medication remains appropriate and safe for you. Depending on the medication and how long it has been since your last assessment, your provider may need to review your symptoms, response to treatment, or other health information before issuing another prescription.
Why is there a $40 prescription renewal fee if I don't want an appointment or cannot wait for the next available appointment?
There is a fee of $40 for prescription renewal without appointments, including lost or expired prescriptions, as this is not covered by OHIP.
Preparing for Your Visit
What preparation is required before my appointment?
Preparation may vary depending on the type of appointment or procedure, as each appointment can have different requirements.
Please review the consent form and/or appointment instructions sent to you through EMERGE prior to your appointment. These will include any specific preparation you need to follow.
How to get to the clinic?
​Getting Here
How should I prepare for my appointment or procedure?
Preparation depends on the type of appointment or procedure you are having, such as a biopsy, Pap test, colposcopy, or IUD insertion/removal. Please review the instructions provided with your appointment confirmation. If you have not received instructions or are unsure how to prepare, email info@tulipwomenshealth.com before your appointment.
Emerge & Virtual Care
How do I use Emerge?
|Guide for Patients
What is EMERGE, and why do I need to sign up?
EMERGE is the secure patient platform used by Tulip Women’s Health to help manage your care and appointments. You may use it to access appointment information, complete required forms, and manage eligible appointments. Creating your account helps ensure that you receive the information and forms needed for your care. For technical issues with EMERGE, please contact EMERGE Support at support@getemerge.ca or 1-800-674-8090.
Can I book a phone appointment instead? My internet connection is not reliable enough for a video call.
No. We do not offer phone appointments. Virtual appointments are conducted by video through EMERGE. If you are unable to attend by video due to internet or technical issues, you may book an in-person appointment instead, subject to your provider’s availability.
Programs & Services
What other services are available at Tulip Women’s Health?
In addition to our gynecology and women’s health services, Tulip Women’s Health offers specialized programs designed to provide additional support and comprehensive care.
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🌷Tulip Comfort Experience (TCE) – An optional comfort experience for patients who would like additional pain management and support during gynecologic procedures, such as IUD insertion/removal, biopsies, Pap tests, and colposcopy.
Learn more about the Tulip Comfort Experience -
🌷Menopause Care Program (MCP) – Collaborative menopause and perimenopause care provided by our Naturopathic Doctors and physicians, with individualized assessment, treatment planning, and ongoing support.
Learn more about the Menopause Care Program -
Complimentary 15-Minute Consultations - You can click the link to book an appointment.
I am anxious/scared for my procedure. Is there anything extra you provide to help?
We offer an optional Tulip Comfort Experience that includes Penthrox pain management for patients who prefer additional support. This service is not medically required, not covered by OHIP (although some insurance plans may cover Penthrox), and does not affect access to OHIP-insured care. Please contact info@tulipwomenshealth.com for more information.
​Do you provide pregnancy care or perform surgeries?
No. Tulip Women’s Health does not provide obstetric (pregnancy) care or perform surgeries. If you require these services, please speak with your family doctor or referring physician about the appropriate referral.